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TELECOMMUNICATIONS

Anchor 1

Phone Systems

  • Unified Messaging

  • Multi Site Networked System

  • Enhanced Collaboration

  • Simplified Conferencing

  • Call Center / Call Queues

  • IP Softphone

  • Find Me Follow Me

  • Remote Off Premises Extensions

  • Paging and Intercom

  • Custom Autoattendant

  • Music On Hold

  • Call Accounting

  • Call Recording

  • Ongoing Support and Maintenance

  • Remote and Onsite Tech Support

Today’s employees are spread out across multiple locations from corporate headquarters to home offices around the globe and keeping your workforce, customers and partners connected with anytime, anywhere access to voice and data in real time is essential.


We provide a streamlined IP communications platform designed for the small to midsized business as well as the Enterprise facility with up to 1,000 employees and multiple sites.


Our most advanced IP communications solution is engineered with features that will keep your business a step ahead of the competition:

  • Robust Communication Features

  • 24/7 Reliability

  • Scalability

  • First Class Service and Support


Our solutions takes unified communications to an entirely new level, giving employees an easy and efficient way to manage email, voice mail, instant messaging and fax from anywhere, while empowering your business with the latest collaborative technologies that help you maintain your competitive edge.

 

Unify your businesses voice, fax and email with full, built-in voice mail and unified messaging along with an optionally integrated fax server. Employees can listen to voice messages by phone or receive them as an audio file attachment in their email inbox, then play or delete messages directly from the email client. Or get automatic alerts via email whenever someone leaves a voice message. Faxes can be sent and received as email attachments with the convenience of an electronic fax archive and without the clutter and environmental impact of printed sheets of paper.

Anchor 2

VOIP

  • Pay As You Grow

  • Free Equipment (depending on contract)

  • Web Based Configuration

Move your phone system to the cloud. Join thousands of organizations using Hosted VoIP and business phone systems, mobile VoIP applications, web and video conferencing, and cloud contact center to communicate better. Business VoIP, video conferencing, and contact center products are all cloud-based, freeing you from extra equipment and empowering you to work anywhere. Unite your communications under one roof, with Voice, Contact Center, and Video.

 

Run your business phone system from anywhere. Manage your entire phone system on the go and monitor call analytics using custom built applications. Spend less time making simple changes to your Hosted PBX and more time moving your organization forward.

Continue your conversation on any device. Access your calls, voicemails, and user settings from anywhere that you have Internet access. Whether you’re using your desktop VoIP phones or a mobile VoIP app on your smartphone, our solutions adapt to your mobile lifestyle.

Get insights with advanced call analytics. See the big picture when it comes to your contact center using the real-time dashboard and detailed reporting of Contact Center. Pick from 110 possible metrics to measure agent responsiveness and performance.

Anchor 3

Bill Audit

  • Bill Analysis

  • Renegotiate Contracts

  • Phone Line Inventory

  • Competitive Carrier Options

With more than 150 providers and 3,000 agents, VARs and MSPs, Symplix is one of the world’s largest telecom, internet, wireless and cloud agents. We offer the most diverse portfolio in the industry, one that includes traditional telecom services such as local and long-distance, telephony circuits, wireless and internet connectivity as well as a strong and growing portfolio of cloud computing services. We have the ability to sell and continuously grow your business without commitments or quotas. 

Auditing your telecom expenses is the first step to understanding how to control your company’s communications costs. According to analysts, 85% of the telecom invoices customers receive from vendors have billing errors, costing rganizations up to 12% of their annual telecom expenses in inflated costs.


Through our experienced Professional Services team, organizations that take advantage of our Telecom Auditing service often experience reductions in excess of 25-40% of their annualized telecom expense. Telecom Audit service provides a complete historical audit of services throughout your enterprise, including all expenses in your voice, data and wireless infrastructure - to recover refunds and credits for your organization. With more than two decades of telecom expense management experience, we offer the expertise and processes developed through years of studying the industry.

Anchor 4

Carriers

  • Largest Carrier Portfolio

  • Voice

  • Data

  • Wireless

  • Backup Network

Symplix Is Your Connection To World-Class Providers


Symplix leverages the power of over 150 providers to enable our agent partners to provide the telecom, internet and cloud solutions their clients need worldwide.  We are adding more each month, so if you know of a provider that would strengthen our portfolio, we encourage you to contact us.

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